Delivery info

Rose&Lavender delivers to UK only (We apologize at the moment we are unable to offer delivery to other countries.). We do not deliver to P.O. boxes. We are unable to offer delivery to British Forces Postal Office addresses. Rose&Lavender offers the following delivery options:

UK Standard delivery via Royal mail or via myHermes: £3.85  Usually 2-5 working days to any UK address including Channel Islands and Isle of Man. 

FREE DELIVERY: for all Standard Orders over £40 sending to UK mainland.

UK Next Day delivery via Royal mail: £6.50  Available on orders placed before 1 pm, Monday - Thursday. Orders placed between 1:00 pm Thursday and 1:00 pm Friday will be delivered on the following Monday. Orders placed between 1:00 pm Friday and 1:00 pm Monday will be delivered on Tuesday. This service excluding Bank holidays.

DELAYED / LOST ORDERS: Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days. Though it is highly unlikely deliveries to take this amount of time, we are unable to provide a refund until this period of time has elapsed. Rose&Lavender Ltd is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery. 

RECIPIENT'S SIGNATURE: For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

PROCESSING

The items offered for sale on this site are stock lines. Under normal circumstances, they will always be in stock and available for dispatch. We usually dispatch orders as soon as the payment has been received, Monday through Friday (Excluding Bank Holidays). Orders received on a non-working day will be dispatched the next working day.

Note: Delivery to rural addresses may take an additional day or two.

Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. We will be happy to assist you return your order once you have received it.

In the event that a product that you have ordered is out of stock, we will contact you immediately. If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation email to advise there is more than one parcel. 

WRONG ADDRESS / CORRECTIONS 

We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for the lost of your order. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

If you would like any additional information about deliveries to the UK please, contact our customer service team via our Contact us form or our email: sales@roselavender.co.uk

We apologise in advance for any inconvenience this may cause our customers.